Why work for Age Connects West Midlands?

Current vacancies

Advice and Guidance Deputy Manager

Location: Age Connects West Midlands, Boldmere (with travel across Birmingham and surrounding areas)

Hours: 35 hours per week, Monday to Friday (occasional evenings and weekends may be required)

Salary: £26,062.40 per annum

Contract: Fixed term until 31 March 2028

Are you passionate about helping people access the support, advice and services they need to improve their wellbeing and maintain their independence?

Age Connects West Midlands is looking for an organised and motivated Advice and Guidance Deputy Manager to support the delivery of high-quality advice, information and wellbeing services across Birmingham. This is an exciting opportunity for someone who enjoys working with people, coordinating services and projects, supporting staff and volunteers, and making a real difference within local communities.

In this role, you'll:

• Coordinate referrals, appointments, outreach sessions and home visits across the service
• Provide advice, information and guidance, including support with welfare benefits and entitlements
• Coordinate and support the delivery of multiple projects, including energy efficiency and wellbeing initiatives
• Monitor service performance, maintain accurate records and complete reporting requirements
• Provide line management support to staff, including supervision, one-to-one meetings and annual appraisals
• Work alongside the Befriending and Volunteering Manager to support volunteers within the service
• Attend networking events, host stalls and workshops, partnership meetings and community activities on behalf of Age Connects West Midlands
• Support the mobilisation and development of new projects and services
• Work collaboratively across the organisation to support service delivery and achieve positive outcomes for clients

We're looking for someone with

• Experience of coordinating services, projects, appointments or referrals
• Knowledge of welfare benefits and entitlements, or the ability to quickly develop this knowledge
• Experience of supervising or supporting staff and volunteers
• Strong organisational, communication and problem-solving skills
• Experience of monitoring performance, maintaining records and producing reports
• Good IT skills, including experience of using databases and Microsoft Office applications
• The ability to build effective relationships with clients, colleagues, partners and stakeholders
• A flexible and positive approach to supporting service delivery across multiple projects and services

Requirements: a good standard of education, evidence of continuing professional development and experience of working within a community, advice, wellbeing, health, social care or voluntary sector setting. Relevant qualifications in Advice and Guidance, Welfare Benefits, Leadership or Management are desirable. A fully enhanced DBS check will be required for this role.

How to apply

Please apply for this post by sending a cover letter expressing why you are interested in the role, along with a CV highlighting your knowledge, experience and qualifications against the Person Specification, to recruitment@ageconnectswm.org.uk.

Closing date: 31 August 2026. Early applications are encouraged as interviews will take place on receipt of suitable CVs.

Age Connects West Midlands / Jubilee Citizens UK are committed to safeguarding: promoting good practice and the prevention of harm and abuse, and ensuring allegations or suspicions of abuse are dealt with and the person experiencing abuse is supported.

Community Centre Coordinator

Location: Hawkesley Community Centre, Kings Norton

Hours: 30 – 37.5 hours per week, Monday to Friday (occasional evenings and weekends may be required for community events)

Salary: £22,339.20 - £27,924 per annum [Dependant on agreed hours]

Contract: Permanent

Could you be the new face of Hawkesley Community Centre?

We're looking for a friendly, organised and proactive Community Centre Coordinator to help oversee the day-to-day running of one of our valued community hubs.

This is a fantastic opportunity for someone who enjoys working with people, building relationships, spotting opportunities and taking pride in creating a welcoming space for local residents and organisations.

No two days will be the same. One day you could be supporting a community group, the next coordinating an improvement project or welcoming a potential new hirer through the door.

If that sounds like your kind of role, we'd love to hear from you.

In this role, you'll:

• Manage the effective day-to-day running of Hawkesley Community Centre, ensuring the building is safe, compliant, welcoming and well used
• Complete and record routine health and safety, fire safety and building checks
• Identify and report hazards, repairs and maintenance requirements, following issues through to completion
• Act as the main day-to-day contact for centre hirers and build strong relationships with existing and prospective users
• Respond promptly to enquiries, arrange viewings and follow up prospective bookings
• Promote the centre through local networks, community contacts and agreed online channels
• Coordinate successful capital and service-delivery projects linked to the centre
• Monitor project activity, expenditure, outputs and outcomes against funding requirements
• Build positive relationships with local organisations, services and residents
• Maintain clear, accurate and organised community centre records and provide concise updates to the Operational Services Lead

We're looking for someone with

• Practical understanding of health and safety, fire safety and risk awareness
• Strong communication and relationship-building skills
• Confidence approaching prospective hirers and promoting the centre
• Good organisational skills and attention to detail
• Ability to plan work, meet deadlines and follow tasks through
• Ability to maintain accurate building, hirer and project records
• Confidence using email, Microsoft Office and electronic record systems
• Ability to identify problems, take appropriate action and escalate concerns
• Understanding of equality, accessibility and inclusive customer service
• A solution-focused, approachable and reliable approach, with a willingness to take ownership of the centre
• Flexibility and a commitment to the values of Age Connects West Midlands

Desirable: knowledge of Hawkesley and the surrounding community, understanding of grant-funding requirements and project monitoring, and knowledge of local community and voluntary sector networks.

An enhanced DBS check will be required for this role.

How to apply

Please send us your CV along with a covering letter telling us why this role is the right fit for you.

We're not looking for the perfect application or a long list of qualifications. We want to understand what interests you about the role, what experience you would bring and why you would enjoy helping Hawkesley Community Centre continue to grow and thrive.

Applications without a covering letter may not be considered.

📍 Hawkesley Community Centre, Kings Norton, Birmingham

📅 Closing Date: 18 September 2026 (although we reserve the right to close applications earlier if sufficient suitable applications are received)

📧 Email: recruitment@ageconnectswm.org.uk

Charity Shop Manager

Location: Birmingham (based in Boldmere, Sutton Coldfield)

Hours: Monday – Saturday, up to 35 hours per week (some regular Saturday working required)

Salary: £25,480 per annum (based on 35 hours)

Contract: Permanent

Could you bring together people, purpose and fresh ideas to help our charity shop thrive?

Our Boldmere charity shop is an important part of the local community and generates valuable income to support the wider work of Age Connects West Midlands.

As our only charity shop, it offers a genuine opportunity for the right person to make their mark. We are looking for a Charity Shop Manager who can provide clear and supportive leadership to a committed team of approximately 22 volunteers, identify opportunities to increase income and create a welcoming shop that customers want to visit, donate to and support.

This is a hands-on role for someone with warmth, personality and drive. You will take ownership of the shop's day-to-day operation while bringing fresh ideas to its continued development.

In this role, you'll:

• Lead and support our volunteers, providing visible, confident and consistent day-to-day leadership
• Create a positive and inclusive team culture where volunteers feel welcomed, valued and informed
• Set clear daily priorities, delegate tasks effectively and help volunteers make the best use of their skills
• Induct, train and support new volunteers and maintain appropriate volunteer cover across opening hours
• Give clear and constructive feedback and address concerns promptly, fairly and sensitively
• Work practically alongside the volunteers while retaining clear responsibility for leading the team
• Take an active and creative approach to generating income and work towards agreed sales, Gift Aid and fundraising targets
• Promote Gift Aid confidently and consistently, monitor sign-ups and overall shop performance
• Identify opportunities to increase sales, donations and customer loyalty
• Plan regular raffles, seasonal promotions and community activities
• Test fresh ideas to increase footfall and average customer spend
• Build relationships with local residents, community groups and businesses
• Create a welcoming, safe and well-organised retail environment with high standards of customer service and presentation
• Oversee merchandising, window displays and the creative presentation of stock
• Manage stock sorting, pricing, labelling, rotation and replenishment
• Maintain effective stock flow, backroom storage, recycling and unsuitable or unsold stock
• Handle customer queries, feedback and complaints appropriately
• Manage cash handling, till procedures, banking and accurate records
• Ensure the shop operates in line with organisational policies and relevant legal requirements

We're looking for someone with

• The ability to motivate, organise and bring out the best in volunteers or staff
• Clear direction and the confidence to address problems constructively
• Warm, confident communication with a wide range of people
• A combination of creativity and commercial awareness
• Motivation to meet targets and generate income
• Strong customer service and relationship-building skills
• Organisation, reliability and a willingness to take responsibility
• A proactive approach, bringing forward ideas rather than waiting to be told what to do
• Comfort making everyday decisions
• A hands-on attitude and willingness to roll up their sleeves and work alongside the team
• A genuine interest in the local community and our charitable purpose

Knowledge of Gift Aid and charity retail would be helpful, but training can be provided for someone who brings the right leadership skills, attitude and drive.

The role is available for up to 35 hours per week, worked across Monday to Saturday. Some regular Saturday working will be required. We are happy to consider a reduced-hours arrangement for an exceptional candidate.

How to apply

Please submit your CV together with a covering letter explaining:

Why this particular role appeals to you; how your experience would help you lead and motivate a diverse volunteer team; what ideas you would bring to increase Gift Aid, shop income and community involvement; your preferred number of working hours; and your availability across Monday to Saturday.

Closing date: 18 September 2026 (although we reserve the right to close applications earlier if sufficient suitable applications are received).

Interview date: Thursday 24 September.

Applications without a covering letter may not be considered.

Please email your CV and covering letter to recruitment@ageconnectswm.org.uk.