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Why work for Age Connects West Midlands?
At Age Connects West Midlands, working with us means more than just a job - it's an opportunity to make a genuine difference to the lives of people across our communities. Every role contributes to positive change.
A values-led organisation you can be proud of
We are committed to quality, inclusion and continuous improvement. Our approach is independently recognised through a range of respected accreditations, including:
- Investors in People – Gold, recognising our commitment to developing, supporting and valuing our staff
- ISO 9001 for quality management and ISO 14001 for environmental management
- Carer Friendly Employer status, supporting employees with caring responsibilities
- Disability Confident Employer, championing inclusive and accessible employment
These recognitions reflect the way we work with care, integrity and respect for both the people we support and the colleagues we work alongside.
Our staff benefits
We believe that people do their best work when they feel valued and supported. That's why we offer a range of benefits, including:
- Access to Perkbox, providing discounts on shopping, entertainment, food and drink, travel and wellbeing resources
- Discounted meals in our cafés, offering affordable, freshly prepared options in welcoming community spaces
- Additional annual leave on top of statutory entitlement, helping you maintain a healthy work-life balance
- Long service celebrated with awards
A positive, supportive workplace culture
Our culture is inclusive, compassionate and collaborative. We pride ourselves on being a supportive employer where people feel respected, listened to and encouraged to grow. Your contribution matters, and you'll be part of a team united by shared values and a common purpose.
Join Age Connects West Midlands and build a career where your work is meaningful, your wellbeing is prioritised, and your impact is felt every day.
Current vacancies
Advice and Guidance Deputy Manager
Location: Age Connects West Midlands, Boldmere (with travel across Birmingham and surrounding areas)
Hours: 35 hours per week, Monday to Friday (occasional evenings and weekends may be required)
Salary: £26,062.40 per annum
Contract: Fixed term until 31 March 2028
Are you passionate about helping people access the support, advice and services they need to improve their wellbeing and maintain their independence?
Age Connects West Midlands is looking for an organised and motivated Advice and Guidance Deputy Manager to support the delivery of high-quality advice, information and wellbeing services across Birmingham. This is an exciting opportunity for someone who enjoys working with people, coordinating services and projects, supporting staff and volunteers, and making a real difference within local communities.
In this role, you'll:
- Coordinate referrals, appointments, outreach sessions and home visits across the service
- Provide advice, information and guidance, including support with welfare benefits and entitlements
- Coordinate and support the delivery of multiple projects, including energy efficiency and wellbeing initiatives
- Monitor service performance, maintain accurate records and complete reporting requirements
- Provide line management support to staff, including supervision, one-to-one meetings and annual appraisals
- Work alongside the Befriending and Volunteering Manager to support volunteers within the service
- Attend networking events, host stalls and workshops, partnership meetings and community activities on behalf of Age Connects West Midlands
- Support the mobilisation and development of new projects and services
- Work collaboratively across the organisation to support service delivery and achieve positive outcomes for clients
We're looking for someone with
- Experience of coordinating services, projects, appointments or referrals
- Knowledge of welfare benefits and entitlements, or the ability to quickly develop this knowledge
- Experience of supervising or supporting staff and volunteers
- Strong organisational, communication and problem-solving skills
- Experience of monitoring performance, maintaining records and producing reports
- Good IT skills, including experience of using databases and Microsoft Office applications
- The ability to build effective relationships with clients, colleagues, partners and stakeholders
- A flexible and positive approach to supporting service delivery across multiple projects and services
Requirements: a good standard of education, evidence of continuing professional development and experience of working within a community, advice, wellbeing, health, social care or voluntary sector setting. Relevant qualifications in Advice and Guidance, Welfare Benefits, Leadership or Management are desirable. A fully enhanced DBS check will be required for this role.
How to apply
Please apply for this post by sending a cover letter expressing why you are interested in the role, along with a CV highlighting your knowledge, experience and qualifications against the Person Specification, to hello@ageconnectswm.org.uk.
Closing date: 31 August 2026. Early applications are encouraged as interviews will take place on receipt of suitable CVs.
Age Connects West Midlands / Jubilee Citizens UK are committed to safeguarding: promoting good practice and the prevention of harm and abuse, and ensuring allegations or suspicions of abuse are dealt with and the person experiencing abuse is supported.
Get in touch
Contact us to find out about current opportunities.
Tel: 0121 362 3650
Email: hello@ageconnectswm.org.uk
